1295 Privacy Policy — User Information Protection
This document explains how the 1295 platform collects, uses, stores and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective date: 1 January 2026
Information Collected by the Platform
When you register and use the 1295 platform, we collect several categories of information to enable the platform to operate securely and efficiently. This information is collected directly from you or automatically as you use the platform.
Account Information: Includes full name, email address, phone number, date of birth and encrypted password. This information is required to create and verify your account identity.
Payment Information: When you make a deposit or withdrawal in Malaysian Ringgit (MYR), we record the transaction details including the amount, payment method (TNG eWallet, FPX or local bank) and transaction timestamp. We do not store your full credit card details or bank account numbers — this data is processed directly by licensed payment providers.
Device & Browser Information: We collect technical data such as device type, operating system, browser type, IP address, screen resolution and time zone. This data helps us detect suspicious activity and optimise the user experience across different devices.
Usage Data: Records of in-platform activity such as games played, bets placed, pages visited and session duration. This data is used to personalise your experience and improve our services.
How Your Information Is Used
The 1295 platform uses collected information solely for the following purposes:
- Account Management — Processing registration, identity verification, login and account management.
- Financial transaction processing — Verifies and records MYR deposits and withdrawals, including limit checks and user verification.
- Platform security — Detecting suspicious login attempts, preventing fraud and ensuring game integrity.
- Customer support — Helps our support team understand account issues and provide faster, more accurate assistance.
- Legal compliance — Fulfils reporting obligations to relevant authorities where required by law.
- Service improvement — Analyses aggregated usage patterns to improve overall platform design and user experience.
1295 does not use your personal information for third-party marketing purposes without your explicit consent.
Cookies & Tracking
The 1295 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Session cookies — Used during your active session to maintain login status and in-session preferences. These cookies are automatically deleted when you close your browser.
- Functional Cookies — Saves your preferences such as language and display settings so the platform remembers them on your next visit.
- Analytics cookies — Collects anonymous usage data to help us understand how users interact with the platform and identify areas for improvement.
You can adjust your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality or user experience of the 1295 platform.
Data Storage, Security & Sharing
Data Storage: All 1295 user personal information is stored on secure servers with SSL encryption. Data is retained for as long as your account is active and for a defined period following account closure to meet legal and audit requirements.
Security Measures: We implement multi-layered security controls including data encryption in transit and at rest, two-factor authentication for sensitive account access, continuous system monitoring for threat detection, and regular security reviews by our technical team.
Third-Party Sharing: 1295 does not sell, rent or trade users' personal information to third parties for marketing purposes. Information is only shared in the following limited circumstances:
- Licensed payment providers that process your MYR transactions — only the information required to complete the transaction is shared.
- Government authorities or law enforcement when required by court order or applicable law.
- Technical service providers involved in platform operations, bound by strict confidentiality agreements.
User Rights & Contact Us
As a 1295 platform user, you have the following rights regarding your personal information:
- Right of Access — You have the right to request a copy of the personal information we hold about you.
- Right to Rectification — If the information we hold is inaccurate or incomplete, you have the right to request a correction.
- Right to Erasure — Under certain circumstances, you may request that your personal information be deleted, subject to our record-keeping obligations under applicable law.
- Right to Object — You may object to the processing of your information for specific purposes, such as direct marketing.
Changes to the Privacy Policy: 1295 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via their registered email or an in-platform notice. The updated effective date will be stated at the top of this document.
To submit a privacy rights request or if you have any questions about how we handle your data, please contact our team at: [email protected]. You may also refer to our FAQ page for answers to common questions about your account and data security.
Further Questions About Your Privacy?
Contact our support team or check the FAQ section for more information on account security and data protection on the 1295 platform.